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Sector of activity

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ServiceNow ITSM / Practice Owner: ITSM Transformation

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September 2021 | December 2024

Objective

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Practices

ITIL, Scrum, Agile

Systems

ServiceNow ITSM, ServiceNow CSM, OpsGenie, Jira, Confluence, Webex

Key results

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Key deliverables

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players

Our project players

Sophie

Sophie

N2 player

ServiceNow Consultant specializing in ITSM, ITBM, and Portal solutions. Expert in project management and customer service, delivering innovative business solutions. Certified in ITIL, ServiceNow System Administration, and Agile Scrum. Multilingual (English, French, Russian, Spanish). Located in Greater Paris, available for remote work.

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Sabrina

Sabrina

N2 player

Experienced IT consultant specializing in project management and digital transformation across banking, insurance, and other key sectors. Skilled at leading cross-functional teams and managing complex environments. At N2 Help & Solutions, drives project portfolio management and IT transformation initiatives.

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Simon

Simon

N2 player

ServiceNow Technical Project Manager and Implementation Specialist with 20+ years of experience in journalism, marketing, and PR. A ServiceNow Community Rising Star (2023-2024), he specializes in Security Operations and Risk Management across ANZ, NA, and Europe.

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Sébastien

Sébastien

N2 player

ITSM Consultant with 4 years of ServiceNow expertise and 12 years in the Gendarmerie. Currently Process Owner at ADEO, focusing on IT service optimization. Previous experience at OVHcloud and ArcelorMittal. ITIL and ServiceNow certified, known for pragmatic problem-solving and leadership skills.

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Mansour

Mansour

N2 player

Senior ServiceNow Consultant with six years of IT Service Management expertise, specializing in implementing core modules and custom applications. Holds a MIAGE Master's from Université Paris Dauphine and ServiceNow Implementation Specialist certification.

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review

Client review

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OVH Cloud

OVH Cloud

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"Our intervention with OVH resulted in significant outcomes, including a clear understanding of ITSM, commitment and support from management, the realization of ServiceNow as an ongoing journey, and the adoption of CMDB and CSDM."

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Nicolas Delaby

N2 Co-founder

Colas

Colas

Establishment of governance for CMDB management

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“We called on N2 Help & Solutions to find an ITOM expert who could work with us. Very quickly, Michel was recommended to us, and he began his mission of auditing and supporting us on the subject.”

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Romain Wirth

Director Security and Technical support

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Luxembourg Red Cross

Luxembourg Red Cross

Deployment and use of SPM

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“I would like to express our complete satisfaction with our collaboration with Nicolas Hoffman and the N2 team since 2020. Their flexibility, proximity and professionalism have greatly contributed to the evolution and operational maintenance of our ServiceNow instance.”

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Martial Arnold

Head of IT Operations

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