Certified expertise
all our ServiceNow and ESM consultants are certified
ESM & ServiceNow expertise driving your transformation
expertise
From implementation to optimization, our certified experts help you maximize your ServiceNow investment with tailored solutions that drive real results
70+
ESM & ServiceNow certified experts
30+
successful implementations
10+
years of experience in average
clients
Transform your service delivery challenges into opportunities
challenges
Your challenges
Complex implementations
Difficulty scaling up quickly
Lack of platform optimization
Need for responsive and efficient support
Our solutions
Certified ServiceNow expertise
Flexible teams
Implementation of best practices
Continuous maintenance and improvement service
Why choose N2 for ESM & ServiceNow?
why choose N2?
Flexibility
adjust team size according to project evolution
Controlled cost
scalable billing adapted to your actual needs
Global reach
talent available across all time zones
Guaranteed quality
rigorous quality management at every step
Knowledge transfer
training and documentation included
Tailored ESM & ServiceNow solutions for your needs
tailored solutions
Access Certified ESM & ServiceNow Talents
FOR
Organizations needing specific or bridging expertise
BENEFITS
Pre-vetted ServiceNow specialists
Immediate availability
Flexible engagement terms
PERFECT WHEN
You need specific ESM & ServiceNow expertise quickly
Build your team
FOR
Large-scale implementations and transformations
BENEFITS
Custom team composition
Seamless integration
Collaborative approach
PERFECT WHEN
You need a complete ESM & ServiceNow team
Ongoing support & optimization
FOR
Organizations needing reliable platform support & optimization
BENEFITS
24/7 support availability
Proactive maintenance
Continuous optimization
PERFECT WHEN
You need reliable, long-term support or quick optimization
testimonials
Trusted by industry leaders
Romain Wirth
Director of Infrastructure, Security and Technical support | COLAS North America
We called on N2 Help & Solutions to find an ITOM expert who could work with us. Very quickly, Michel was recommended to us, and he began his mission of auditing and supporting us on the subject. He guided us in setting up governance and best practices for managing the CMDB in ServiceNow. Workshops were held, and from them emerged a clear roadmap for 2023.
Pascal Mockel
Deputy Head of Business Unit IT Administration and Support | BCEE
Since 2020, the N2 collective has been working with us on the ServiceNow and Nuvolo projects. The N2 collective's ServiceNow experts contribute fully to achieving the projects' objectives. A strong partnership has developed between the N2 community and Spuerkeess.
Martial Arnold
CIO | Luxembourg Red Cross
As the representative of the IT department of the Luxembourg Red Cross for N2, I would like to express our complete satisfaction with our collaboration with Nicolas Hoffman and the N2 team since 2020. Their flexibility, proximity and professionalism have greatly contributed to the evolution and operational maintenance of our ServiceNow instance. We highly recommend the N2 community as a trusted partner for other organizations.
Common questions about our ESM & ServiceNow services
about our services
How quickly can you provide ServiceNow experts?
We can connect you with a qualified expert within 48 to 72 hours. Our rigorous selection process and vast network of experts allow us to quickly respond to your needs while ensuring a perfect match between your requirements and the expert’s profile and skills
Which ServiceNow modules do you master?
Our experts cover the entire ServiceNow suite, including ITSM (IT Service Management), ITOM (IT Operations Management), CSM (Customer Service Management), ITBM (IT Business Management), SecOps (Security Operations), and HR Service Delivery. We stay continuously updated with the latest platform innovations
How do you ensure quality?
Our quality process is built on several pillars. We conduct rigorous expert selection that includes advanced technical assessments. All our experts must be certified on relevant modules. We regularly review performance and customer satisfaction. Our proven project methodology is based on ServiceNow best practices, and senior experts supervise throughout all projects
What are your engagement models?
We offer several flexible options to meet your needs. You can choose between a single expert for specific or one-time needs, a complete team for large-scale projects, or continuous support for maintenance and optimization. We offer both short-term assignments and long-term commitments. Each option can be adjusted as your needs evolve
How do you manage knowledge transfer?
Knowledge transfer is integrated into every project. We provide detailed documentation of implemented solutions and offer internal team training. There’s a transition period with personalized support, and we provide a best practices guide. Regular knowledge sharing sessions ensure your teams become self-sufficient by the end of the project
How do you ensure data security?
We place paramount importance on data security. All our experts follow strict confidentiality protocols and sign non-disclosure agreements. We adhere to the highest security standards, comply with regulations (GDPR, etc.), and work exclusively in secure environments. Our processes are regularly audited to ensure the protection of your sensitive data
ready?
Ready to transform
your ESM & ServiceNow experience?
Our ESM & ServiceNow experts are ready to understand your challenges and design the right solution. Get an appointment now to discover how we can start our journey together
Meet us