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Exclusive 2026 Survey

ServiceNow Expertise Report
The Voice of 136 Practitioners

Rates, skills, satisfaction — how consultants and developers actually experience the ServiceNow market. The data you need to hire, negotiate, or position yourself.

136
Respondents
65%
5+ years experience

Trusted by leading organizations

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The ServiceNow Talent Market Is Changing

Are you keeping pace?

Hiring

For Hiring Managers

You're competing for rare expertise without knowing market rates or what top talent actually expects.

Skills

For Consultants

Are your rates, certifications, and specialization aligned with where the market is heading?

Practice

For Practice Leaders

You need concrete data to justify remote work policies, training budgets, and staffing decisions.

5 Key Findings

What 136 ServiceNow professionals told us

1
The Satisfaction Gap
Independent consultants rate 8.8/10 vs. employees at 7.3
2
The #1 Frustration
56% cite governance issues — not technical challenges
3
The Certification Wave
77% plan to earn a new certification in 2026
4
Remote Work Is Non-Negotiable
70% of independents require 100% remote
5
The Retention Warning
Employees considering independence: satisfaction drops to 6.4/10
Explore All the Data

An Interactive Report

Not a static PDF — dynamic charts and a personalized comparison tool

Report

Created by N2 Players

Built on the experience of our global network of certified experts

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Michel
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Player

They Trust N2

Romain Wirth

Romain Wirth

Director of Infrastructure, Security and Technical Support | COLAS North America

We reached out to N2 to find an ITOM expert. Michel was recommended very quickly, and he began his mission of auditing and supporting us. He guided us in setting up governance and best practices for managing the CMDB in ServiceNow.

Pascal Mockel

Pascal Mockel

Deputy Head of Business Unit IT Administration and Support | BCEE

Since 2020, the N2 collective has been working with us on ServiceNow and Nuvolo projects. The N2 collective's ServiceNow experts contribute fully to achieving the projects' objectives. A strong partnership has developed between the N2 community and Spuerkeess.

Martial Arnold

Martial Arnold

CIO | Luxembourg Red Cross

As the representative of the IT department of the Luxembourg Red Cross for N2, I would like to express our complete satisfaction with our collaboration with Nicolas Hoffman and the N2 team since 2020. Their flexibility, proximity and professionalism have greatly contributed to the evolution of our ServiceNow platform.

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Why We Created This Report

N2 connects organizations with the best independent ServiceNow experts worldwide. We noticed a gap: no independent data focused on practitioners. So we built it ourselves.

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