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Discover how N2 Help & Solutions helped Colas improve their IT governance with the implementation of a CMDB. Learn about the objectives, challenges, and outcomes of the project.
Establishment of governance and best practices for CMDB management in ServiceNow for a company with +58,000 employees
Overview
Colas, a company specialized in the construction and maintenance of transport infrastructure, urban development, and leisure facilities, has over 58,000 employees.
Context
Colas wanted to implement a CMDB to improve the governance structure for their IT environment. Michel Conter (Lead Strategic Advisor AI- & IT Operations at Einar & Partners) was recommended by N2 to the client to address this need.
Length
June 2022 – December 2022 – 6 months
Objectives
- Centralize all IT assets in the ServiceNow database
- Audit and improvement of existing processes
- Improvement of data quality
- Integration of software programs to ServiceNow
Client testimonial
We called on N2 Help & Solutions to find an ITOM expert who could work with us. Very quickly, Michel was recommended to us, and he began his mission of auditing and supporting us on the subject. He guided us in setting up governance and best practices for managing the CMDB in ServiceNow. Workshops were held, and from them emerged a clear roadmap for 2023.
