Privacy Policy

Introduction

We at NitrooConnect Inc. (“N2”, “N2 Help & Solutions”, “we”, “us”, or “our”) are committed to protecting your privacy. This Privacy Policy explains what Personal Information we collect, how we use it, who we share it with, and how we protect it. It also outlines your rights and provides contact information for privacy-related queries.

About N2

NitrooConnect Inc. is a Canadian corporation (corporation number: 15305730) with a registered office at 401 Rue des Plateaux, Mont-Saint-Hilaire QC J3H 6E6, Canada. This Privacy Policy applies to our website (n2.help) and all related services and communications.

What Personal Information We Collect

We may collect and process your data in the following ways:

1. Information you provide directly to us:
   • Name and contact details
   • Professional information (job title, company, expertise)
   • Account credentials
   • Communication preferences
   • Project and service-related information
   • Any other information you voluntarily provide
2. Information we collect automatically:
   • Technical information (IP address, browser type)
   • Usage data (pages visited, time spent)
   • Cookie information (as detailed in our Cookie Notice)
   • Location data
3. Information from third parties:
   • Professional references
   • Public information
   • Information from business partners

How We Use Your Information

We use your Personal Information for the following purposes:

1. Service Delivery:
   • Facilitating digital transformation projects
   • Managing your account
   • Processing your requests
   • Providing customer support
2. Communication:
   • Sending service updates
   • Providing relevant content
   • Responding to your inquiries
   • Marketing communications (with your consent)
3. Business Operations:
   • Improving our services
   • Analytics and performance monitoring
   • Security and fraud prevention
   • Legal compliance

Legal Basis for Processing

We process your Personal Information based on:

1. Contract Performance: When necessary for services you’ve requested
2. Legitimate Interests: For business operations and improvement
3. Legal Obligations: To comply with applicable laws
4. Consent: Where you’ve explicitly agreed to specific processing

Data Sharing and Disclosure

We may share your Personal Information with:

1. Service Providers: Who help operate our business
2. Business Partners: For collaborative service delivery
3. Legal Authorities: When required by law
4. Professional Advisors: For business, legal, or insurance purposes

We do not sell your Personal Information to third parties.

International Data Transfers

When we transfer Personal Information across borders, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection laws

Data Security

We implement appropriate technical and organizational measures to protect your Personal Information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

Data Retention

We retain your Personal Information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Your Rights

You have the right to:

• Access your Personal Information
• Correct inaccurate data
• Request deletion of your data
• Object to certain processing
• Withdraw consent
• Request data portability
• Lodge complaints with supervisory authorities

Changes to This Policy

We may update this Privacy Policy periodically. The date at the bottom indicates when it was last revised. Significant changes will be notified to you through our website or direct communication.

Contact Information

For privacy-related queries or to exercise your rights:

• Email: hello@n2.help
• Address: 401 Rue des Plateaux, Mont-Saint-Hilaire QC J3H 6E6, Canada

Special Notes

1. Children’s Privacy: Our services are not directed at children under 16. We do not knowingly collect their Personal Information.
2. Marketing Communications: You can opt out of marketing communications at any time through the unsubscribe link or by contacting us.
3. Do Not Track: Our website responds to Do Not Track (DNT) signals from your browser.

This Privacy Policy was written in English. Any translated versions are provided for convenience only. In case of discrepancies, the English version shall prevail.

Last updated: December 12, 2024