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Real projects, real impact

projects

Explore how N2's Digital Transformation experts have helped organizations transform their IT and business operations.

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Discover our use cases

JVA Logistique

Custom Odoo TMS for a freight broker

Replace JVA Logistique's legacy Jam TMS and Excel hybrid with a custom Odoo 19 module that owns the full freight broker workflow: public RFQ intake, multi-stop dispatch with appointment management, carrier load tenders, automatic client invoicing, auto-drafted carrier vendor bills, and bilingual shipper and carrier portals. Built strictly on Community-tier dependencies so JVA can self-host later if needed.
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Key deliverables

jva_booking Odoo module
Public RFQ intake
Shipper portal
Carrier portal
Broker backend
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Energy

HRSD Transformation & Enterprise Service Portal

Enhance the employee experience for a public utility by streamlining HR processes and reducing disjointed manager-led tasks. The goal was to implement ServiceNow as the central platform, integrating IT and HR operations into a unified Global Agent experience while preparing the foundation for future lifecycle automation.
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Key deliverables

High-Volume User Import Strategy
Unified Employee Center & Knowledge Base
Lifecycle & Onboarding Readiness
Intelligent Engagement Channels
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Croix-Rouge luxembourgeoise

Service Portfolio Management Deployment

To drive the Luxembourg Red Cross's digital transformation by implementing ServiceNow's Strategic Portfolio Management (SPM) module, optimizing IT service governance and decision-making.
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Key deliverables

Innovative Tool Deployment
Customized Solutions
Stakeholder Workshops
Data-Driven Insights
Phased Deployment
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Pharmaceutical

Agile Transformation & SPM Excellence

To elevate strategic planning and execution capabilities for a global pharmaceutical leader (70k+ employees) by aligning business strategy with agile execution through advanced ServiceNow Strategic Portfolio Management (SPM) modules.
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Key deliverables

Module Implementation
Strategic Migration
Process & Training
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La Poste Groupe

IT Service Governance and Client Satisfaction

To establish an IT Corporate Services governance model at La Poste Groupe, improving IT service quality, financial management and client satisfaction through ITIL best practices.
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Key deliverables

IT Corporate Process Reference Model
Process Documentation & Setup
Client Satisfaction & Quality Measurement
Incident & Pain Point Audits
ITIL Awareness & Training
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OVHcloud

ServiceNow ITSM / Practice Owner: ITSM Transformation

OVHcloud aimed to structure IT service and customer management practices as part of its global ITSM initiative in preparation for an IPO. Given its unique business environment where IT is central, a tailored approach was necessary to align ITSM practices with “Fit for Use” and “Fit for Purpose” principles.
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Key deliverables

Process Design & Optimization
Product Ownership
Backlog Management
Policy Development
Coaching & Adoption
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Spuerkeess

ITSM Implementation & Migration

As part of a global migration project from Lotus Notes to ServiceNow, Spuerkeess (Luxembourg) needed support to implement Service Portal, Request Management and Change Management processes within ITSM.
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Key deliverables

Stakeholder Engagement
Process Design
Migration
Requirement Management
Testing & Training
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Investissement Québec

IT Strategy & Roadmap Definition

To define a structured IT strategy and roadmap (2021–2025) for Investment Quebec, ensuring alignment of technology initiatives with business objectives and long-term growth.
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Key deliverables

IT Roadmap Development
Transformation Program Structuring
Budget Planning
Executive Alignment
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Projects - N2 Help & Solutions