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In this article, I will show you how I used ChatGPT to generate ServiceNow JavaScript code for a Business rule. This use case can be...
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Your contract is your shield: a true story of a freelance dispute and how to win
Every ServiceNow freelancer knows the feeling: you land a mission that seems perfect. The project is strategic, the clients are collaborative, and a sense of...
Comments offDecember 26, 2025
Xmind: The Mind Mapping Tool for Complex IT Project Management
This article is proposed by Mickaël Pelhevan, N2 player, Architecte ServiceNow | Consultant Freelance | Expert ITSM & ITOM. In the world of IT projects,...
Comments offJuly 15, 2025
Artificial Intelligence in Business: Real Opportunities & Pitfalls to Avoid
Artificial intelligence (AI) is everywhere. It's in our newsfeeds, in our boardroom conversations, and yes, even in our phones asking us if we meant to...
Comments offJune 17, 2025
ServiceNow Knowledge 2025: 4 major announcements to be aware of
AI transformation will affect 8 million roles in the U.S. alone according to ServiceNow Knowledge 2025. This revelation emphasizes how organizations must adapt to this...
Comments offMay 7, 2025
Why Cloud Computing Will Shape ServiceNow’s Future in 2026
Cloud computing transforms ServiceNow's business path, and CEO Bill McDermott expects AI agents will boost efficiency by a staggering 50% by 2026. These AI-powered tools...
Comments offApril 29, 2025
ServiceNow in 2025: The Ultimate Guide to Enterprise Automation & Digital Workflows
ServiceNow's remarkable story began as a $13 million revenue company in 2007 and grew into an S&P 100 constituent. The platform has become a global...
Comments offApril 15, 2025
The Step-by-Step Guide to ServiceNow Certification: What Top Earners Know
What salary jump could you expect with a ServiceNow certification? The numbers tell a compelling story - certified professionals earn 20-40% more than their non-certified colleagues. Technical...
Comments offApril 8, 2025
ServiceNow’s Xanadu release: 5 GenAI use cases with Now Assist
ServiceNow’s Xanadu release is a transformative leap forward in enterprise operations and service management. This innovative update further enhances the advanced Now Assist feature, powered...
Comments offOctober 22, 2024
How can we balance AI project needs and Data Governance? A 5 steps practical Framework
As artificial intelligence (AI) technology rapidly evolves, businesses are racing to adopt systems that promise to revolutionize operations, decision-making, and customer experiences. Amidst this excitement,...
Comments offSeptember 12, 2024
Thomas Debavalaere: ServiceNow consultant
Thomas Debavalaere joined our collective of ESM & ServiceNow expert freelancers in 2023. Since then, he has been actively participating in the life of our...
Comments offFebruary 19, 2024